Our Policy

Returns & Refunds

Please read this page before placing an order — it explains exactly what's covered and what isn't.

01 What's Covered

We will replace your item or issue a full refund, at no cost to you, if:

Your order arrives damaged or broken in transit
You received the wrong item — not what you ordered

To be covered, please contact us within 48 hours of delivery with photos of the item and its packaging. This is fully covered by our shipping insurance.

02 What's Not Covered

Because each formation is a natural, one-of-a-kind product, and because return shipping on large stone pieces is prohibitively expensive, we do not accept returns or exchanges for:

Change of mind or buyer's remorse
Size, weight, or color expectations that differ from personal preference
Natural variations in color, inclusions, and surface texture — these are part of the stone's character, not defects
Custom or bulk orders arranged directly with our team

This policy is disclosed here and on every product page before you complete your purchase.

03 How to Report a Covered Issue

Email within 48 hours with your order number and photos.

We Review

We confirm the issue and choose replacement or refund.

We Make It Right

Refund issued or replacement shipped at no cost to you.

04 Refund Timeline

Approved refunds are issued to your original payment method within 5–10 business days of approval.

05 Why We Have This Policy

Amethyst formations are heavy, fragile, and one-of-a-kind — the cost of shipping a piece back from the U.S. to Brazil can easily exceed the value of the item itself. Rather than build that risk into our prices, we've chosen to be upfront about it from the start, so you can buy with full information and confidence.

Have a Question?

If your order arrived damaged or incorrect, reach out and we'll take care of it right away.